If you'd like to speak to an expert about selecting the right diamond for you, please call:
How long should it take to receive my order?
Generally, you should have your order about 7 to 10 days. Order processing and filling for in stock items begin immediately after order placement and USPS priority mail takes 5-7 days for shipping. International orders will take more time. Large or custom orders will be coordinated with you.
I received the wrong item, what do I do?
Please contact Javda Jewelry (link to [email protected]) or by phone at 1-800-618-0057. It is very important for you to review your order when it is placed, so we can get you exactly what your want. If Javda Jewelry Jewelry filled the order improperly, we will pay for return shipping and send you the correct item.
The item I received does fit, or I am not satisfied with it, what should I do?
Javda Jewelry’s mission is your satisfaction. Please see the Exchanges section above. Then contact Javda Jewelry so we can figure the best way to resolve.
Can I view the STATUS of my orders?
Yes, after you have created an account and placed an order, you can view the Status of order(s) by clicking the ‘My Account’ link on the right side of the page under the navigation menu. You should also receive e-mail updates when that status of an order changes (processing, shipping, etc.). an account at the time of purchase.
Who can I contact with any questions?
Please contact Javda Jewelry via e-mail here [email protected] or call the at 1-800-618-0057. You can e-mail anytime, but please only call between 10:00 AM and 5:00 PM PST.
Can you send items next day air?
We can expedite an order and use a ‘next-day’ option, but you are responsible for the shipping costs.
My order confirmation is not correct, what should I do?
Please make sure before you finalize your order in the checkout process by clicking the Confirm Order button that you check the items, sizes, etc. for your entire order! This is very important and a simple double-check can avoid headaches for everyone. In the case where you find an error in your order confirmation, contact Javda Jewelry immediately via e-mail here [email protected] or call the shop at 1-800-618-0057
(10:00 AM and 5:00 PM PST. please).
If you have any questions, please Contact Us.