Warranty policy

Cancel or Change Your Order

We understand that sometimes plans change or circumstances arise that require you to cancel or make changes to your order. At our company, we value your satisfaction and aim to make the process as seamless as possible for you.

If you wish to cancel your order, simply reach out to our customer service team. They will be more than happy to assist you in cancelling the order and arranging for a refund if applicable. Please note that cancellations may be subject to certain conditions, such as the order not already being shipped or processed.

In case you need to make changes to your order, we will do our best to accommodate your requests. Whether it's modifying the size, color, or quantity of an item, our customer service team will guide you through the process. They will ensure that the changes are accurately reflected in your order and that you receive exactly what you desire.

To make things even more convenient for you, we have various communication channels available. You can reach out to us via phone, email, or our website's live chat feature. Our dedicated team is available during business hours and will respond to your queries promptly.

We understand that unexpected situations can occur, and we are here to assist you every step of the way. We prioritize your satisfaction and will do everything possible to make sure your experience with us is exceptional.

If you need to cancel or change your order, contact our friendly customer service team without hesitation. We are here to make the process hassle-free and help you find the best solution that suits your needs.

If you would like to change or cancel an order please call a Javda Consultant at 1(800)618-0057. We will attempt to make changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. You can't cancel a custom order once it's in production, and if you do, there's a $250 labor fee.

We can't cancel special orders or shipped orders. No changes or cancellations can be made.

Detailed responses to the most frequently asked questions regarding our Order Cancellation Policy are shown below:

- How do I know if my cancellation request was successfully completed?

A Javda Representative will attempt to process your order cancellation request immediately upon receipt along with your order number. If your request is successfully completed, a confirmation will be provided to you either via email or phone. If you don't get confirmation from Javda, your order might have already been sent to the shipping address. Therefore, you will not be able to cancel it.

For prepaid orders, the money will be returned to the original payment method within 30 business days.

- What happens if my order has already shipped?

If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.

- Why was my order cancelled without my permission?

Javda reserves the right to cancel your order for any reason. If your order is cancelled, you will receive a notification via email or phone with alternative options provided, if possible. Please note that some of the reasons your order may be cancelled are:

  • Additional information or shipping information needed to process the order was not provided in a timely manner.
  • The item has been discontinued or is no longer available.
  • Because of our Privacy Policy.

- What if I still have additional questions regarding the Order Cancellation Policy?

Please feel free to contact us via phone or email if you have any questions.


USA & CA -1(800) 618-0057
UK - 0800-158-8052
AUS - 1800-195-871