Exchange policy

Exchange Policy


We designed our Exchange Policy to ensure your utmost satisfaction with your custom order. We are pleased to accept certain custom orders for a 30-day return or a one-time exchange, subject to specific conditions.

If you're not happy with your custom order, you can return it within 30 days of buying it. However, please note that the item must be in its original condition, unworn, and with all tags and packaging intact. We kindly request you to provide the original receipt or proof of purchase for a smooth return process.

Alternatively, if you prefer to exchange your custom order for another item, we are more than happy to accommodate your request. The exchange can be made only once and is subject to availability. Please ensure that the exchanged item is of equal or lesser value than the original purchase.

To initiate a return or exchange, please reach out to our dedicated customer service team. They will guide you through the process and provide you with a return authorization number. This number is essential for us to track your return or exchange efficiently.

Please note that certain conditions apply to our Exchange Policy. Custom orders cannot be returned or exchanged unless there is a manufacturing problem or an error on our part. Additionally, any items purchased during promotional or clearance sales are considered final sale and are not eligible for return or exchange.

We strive to make your shopping experience with us as seamless as possible. If you need more information about our Exchange Policy, please contact our customer service team. We are here to assist you and ensure your satisfaction with your custom order.

At Javda we not only design & manufacture our items but we welcome Ideas & Customization request from our customer service. That makes us one of the highly custom Designing Brand in the Industry. With customization comes a lot of details and Accuracy & perfection on point. Customers can exchange purchased items within 30 days of purchase, as per our exchange policy.

As we carefully handle each specific requirement, there are also restrictions on the policy for this change.

There is a Customization charge applied to certain changes & modification (Purchase Price varies)

All our Diamond / Gold Rings &Jewelry have 30 Day money back guarantee OR 1 time Exchange under certain Circumstance . The Returns or Exchange allows you to choose a different Ring Style but that VOIDS your Further accepting returns an item.

Women's ring sizes 8 and above and men's ring sizes 12 and above cannot be full refunded. To initiate an exchange, please contact our customer support team, provide order details, and specify the reason for the exchange. We can exchange the product for a different size or color, and we will do it quickly.

There will be additional labor charge applied to these special size.

Any type of Custom order with certain modification or customization MAY not be covered under return process. However we make it convenient for you to make your selection in customized orders.


USA & CA -1(800) 618-0057
UK - 0800-158-8052
AUS - 1800-195-871